HelpDesk OSP for Outlook and SharePoint 4

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HelpDesk OSP for Outlook and SharePoint 4

Company:	kalmstrom.com Business Solutions
Country:	Sweden, n/a, Borgholm
ASP member:	No
Company Web site:	http://www.kalmstrom.com
Site of program:	http://www.kalmstrom.com/products/HelpDeskOSP/
Application info:	http://www.kalmstrom.com/products/HelpDeskOSP/

Author:	Kate Kalmstrom

Sales email:	kalmstrom.pad@submitpad.org
Support email:	kalmstrom.pad@submitpad.org

License type:	Shareware
Class:	Business::Helpdesk & Remote PC
Specific:	Business
Categories:	Business & Finance :: Misc. Business, Utilities :: System Utilities
Platform:
OS:	Win7 x32, Win7 x64, WinVista, WinVista x64, WinXP
System requirements:	Outlook and SharePoint 2007 and higher .NET Framework 4.0
Language:	English, Danish, Dutch, Estonian, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Limitations:	Stops working after 30 days if not registered

English

Keywords: Helpdesk tool for SharePoint & Outlook, helpdesk based on Outlook + SharePoint, web based helpdesk, SharePoint based helpdesk, user support, customer support, issue tracking, support handling, issue handling, issue tracking, helpdesk integrates wit

HelpDesk OSP connects Outlook to any SharePoint site and takes advantage of the best of both Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support.

The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA.Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150/month, free use support and upgrades.

The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.

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~2200.00$
~2064.38€

Date	Version	Status	Release history
18 Aug 2011	4	Major Update	Support for the 64 bit version of Office 2010 and 2013, global registration, Excel reports

Distribution permissions: This product can be freely distributed through the Internet as long as it is stated that it is developed by kalmstrom.com Business Solutions. To publish it on a CD, please contact sales@kalmstrom.com.

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